Refund

Hello, I was finally answered in support after 5 days, they say that now the refund is through the authors, what should we do? I want to buy crypto access for 90$, and my subscription doesn't give access to the paid version, I chose it wrong and butted for a few more days with support on the topic "why I don't have access to antidetect.expert". My mistake, they suggest contacting the author via https://support.patreon.com/hc/en-us/articles/115002832026-How-do-I-message-a-creator- . By the way, I could not install the Basic version on a clean Windows 7, and my other programs after reinstallation began to give various errors, I think this is due to the termination of its support. Please return the full price, because I did not use the Basic version, I need premium via litecoin.